Yesterday I passed the Service Cloud exam! I have to admit this was a bit of a challenging exam to pass to say the least!
Some useful links to help pass the exam:
- http://www.testsahoy.com/it-certification/salesforce/certified-service-cloud-consultant – online mock exams.
- https://www.youtube.com/watch?v=57qw-zfG8-g – useful YouTube video from LearnSFDC.com.
- https://quizlet.com/subject/Salesforce.com-Service-Cloud/ – flash cards to help highlight areas of the exam you need to learn.
- http://www.salesforceben.com/service-cloud-certification-guide-tips/ – other useful tips and tricks.
If you’re interested in what topics are in the exam or if you’ve got general questions let me know in the comments.